1-877-884-1885

©2019 by Insta-Vu LLC

Seeing Is Believing

Building Customer Loyalty through Video Credibility

With Insta-Vu (pronounced "Insta-View") your Dealership can instantly send Personalized Videos, showing your customer the service work recommended for their vehicle straight to the customer's mobile device via text alerts branded to your Dealership. The video streaming page features a one-touch callback to the Adviser and includes hyperlinked marketing graphics and text.

Your Customer can instantly view the streamed video, leading to:​

  • Faster Response on Approvals

  • Satisfied Customers - Higher CSI

  • Higher Service Absoption Rates

  • Up to 20% More Service Revenue

How It Works

Creating Personalized Videos for your Service Customers is fast and easy, powerful and effective.

The Insta-Vu app's video-creation interface requires no typing by the Technician. Just select the Repair Order from a drop-down menu and shoot the video. The Insta-Vu app runs on any iOS device - iPod, iPad or iPhone.

Since opening in 2000, we have become masters of our craft. Our commitment to quality products, exceptional services and incomparable customer care keep our community coming back again and again. We never stop improving, and are continuing to expand our offerings based on how we can best serve the San Francisco area.

Since opening in 2000, we have become masters of our craft. Our commitment to quality products, exceptional services and incomparable customer care keep our community coming back again and again. We never stop improving, and are continuing to expand our offerings based on how we can best serve the San Francisco area.

A simple, intuitive dashboard makes the Adviser's workflow process seamless and simple. The Adviser is alerted when a video has been delivered to the customer, and also when the customer has viewed the video. Advisers can watch the video from their desktop as well.

Customers instantly receive a text clearly labeled as coming from your Dealership. The text contains a link that allows them to stream the video, with a one-touch call-back to speak to your Adviser. You can also includes graphics that link to coupons or specials, or anything else you can think of.

 
Meaningful Results

Insta-Vu impacts the metrics that matter most to the Automotive Service Department.

We compared the results from a medium-sized Service Department* from before and after their introduction of Insta-Vu Personalized Videos. Here are the startling statistics.

* References available upon request

Service Absorption Rate

+7%

(Increase vs. Prior Year)

Monthly Revenues

+$25,000

(Increase vs. Prior Year)

Service Department CSI

9 out of 10

(Months Exceeding Dealer

Group Average)

 

Why It Works

Survey results and customer feedback tell the story loud and clear.

90%

80%

95%+

Percent of vehicle owners who would PREFER TO SEE A VIDEO before deciding on approving recommended repairs

Percent who would be MORE LIKELY TO PROCEED if they could first see the recommended repairs on video

Percent who would be MORE CONFIDENT that the repairs need to be performed after viewing a personalized video

Wow. I wish that MY Dealership offered me that!

Customer
Feedback

A sampling of unsolicited feedback from actual customers

  • "Oh, my word, this is the greatest thing ever! I love the video giving me all the details! Thank you so much!"  Mary C.

  • "Loved the video - it's more personal. Best service visit I know of!"  Roger B.

  • "The video was great. Thanks!"  Judi H.

  • "I liked it a lot... do more of it!"  Brian M.

  • "I liked the Insta-Vu video the mechanic sent. It was very helpful and professional."  Pat M.

  • "I loved it! Thank you."  Beau G.

  • "Great video!!! Thank you."  Text User

  • "Wow, what a change, being able to actually see for myself."  John H.

  • "Cool!"  Text User

Survey results and customer feedback tell the story loud and clear.

Survey results and customer feedback tell the story loud and clear.

Survey results and customer feedback tell the story loud and clear.

 

Barry Madden - GM/Partner

Franklin Ford

With Insta-Vu, from the installation, to the training, to the follow-up and the technical support, this product is head and shoulders above anything else we've ever seen. I would recommend it to any dealership who is looking to increase their service business and their customer CSI

Frank Lamonica - Fixed Ops Manager

Jack Madden Ford

The Technicians like it... the Advisers LOVE it. It's very easy to use, and it's a great selling tool. Insta-Vu is a real nice program - it's the best thing we've done. It really works nicely, and it's added a lot of money per RO.

What Dealerships Are Saying
 
 

Get in Touch

3 Allied Drive Suite 303, Dedham, MA 02026

1-877-884-1885